Dear Guest,

The following Booking Terms and Conditions (“Terms”) apply to all bookings made through the platform operated by GM Rocket Marketing GmbH, Laimgrubengasse 2/8, 1060 Vienna, Austria (hereinafter referred to as “UNIQ”).

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These Terms govern – to the extent legally permissible – the contractual relationship between you as the guest or booking party (hereinafter referred to as the “Customer”) and UNIQ, which arises upon making a booking through our platform.

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For the purposes of these Terms, the term “Accommodation” shall include chalets, villas, boutique hotels, holiday homes, apartments, and comparable short-term rental properties for private use.

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These Terms also outline the legal framework for the contract entered into between you and the owner or operator of the selected Accommodation (hereinafter referred to as the “Host”), which is facilitated by UNIQ in its capacity as an intermediary.

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Please note that UNIQ acts solely as an intermediary and is not a contractual party to the accommodation agreement concluded between you and the Host.

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The version of these Terms in effect at the time of booking, as well as the booking confirmation, will be retained by UNIQ and may be provided to you upon request.

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We recommend that you read these Terms carefully before completing a booking.

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Note: This content is protected by copyright.

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1.   Scope of Services Provided by UNIQ | Governing Law

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UNIQ operates an online platform for the brokerage of accommodations, in particular chalets, villas, boutique hotels, holiday homes, apartments, and similar properties for private, short-term use.

UNIQ’s role is strictly limited to that of a booking intermediary, facilitating the conclusion of accommodation agreements between Customers and Hosts.

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UNIQ is not itself a provider of accommodation services. A direct contractual relationship regarding the rental and use of the Accommodation is entered into exclusively between the Customer and the respective Host.

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An exception to this principle applies only if, based on its conduct or representations, UNIQ creates the objective impression that it is acting as the provider of the accommodation. In such cases, the relevant provisions of Austrian consumer protection and civil law shall apply, in particular the Austrian Consumer Protection Act (KSchG) and, where applicable, the Austrian Civil Code (ABGB) with respect to service or brokerage contracts.

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UNIQ’s rights and obligations in its role as intermediary are governed by these Terms and any supplementary agreements. In the absence of such, the applicable statutory provisions of Austrian law – in particular the rules governing commercial agency under the ABGB – shall apply.

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The legal relationship between the Customer and the Host is governed solely by the agreement concluded between those parties and the statutory provisions applicable to such contracts.

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To the extent that these Terms address matters relating to the Customer’s stay at the accommodation, such provisions are issued on behalf of and with the authority of the Host and shall become an integral part of the contractual relationship between the Customer and the Host.

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2.   Booking Process

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Bookings via UNIQ may be made orally, in writing, by telephone, by email, or through the website.

Any information provided by UNIQ prior to the booking – particularly regarding availability and pricing – is for informational purposes only and does not constitute a binding offer.

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By submitting a booking request, the Customer makes a binding offer to enter into a rental agreement with the respective Host. This offer is based on the relevant property description, all supplementary information on the website, and these Booking Terms and Conditions.

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During the booking process, the Customer is informed of the currently applicable payment terms and availability of the selected accommodation.
UNIQ then transmits the Customer’s offer to the Host on their behalf.

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A legally binding rental agreement between the Customer and the Host is only concluded once UNIQ, acting as the Host’s authorized representative, issues a written booking confirmation by email, fax, or in another electronic format (e.g. PDF).

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In the case of short-notice bookings (within seven days before the start of the stay), the booking confirmation may also be provided orally or by telephone.

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3.   Payment Terms

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UNIQ is authorized by the respective Host to receive payments related to the booking. This includes, in particular, deposits, final payments, and any applicable cancellation fees.

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Upon receipt of the booking confirmation, a deposit of 30% of the total amount becomes due. This deposit must be transferred to UNIQ within 5 business days. The remaining balance is payable no later than 5 weeks prior to the agreed arrival date.

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The applicable payment terms are communicated to the Customer in advance during the availability inquiry and are also specified in the booking confirmation.

 

Payments may be made free of charge by bank transfer or credit card.

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If the deposit or final payment is not received on time – and the accommodation is available and no contractual or statutory right of retention exists – UNIQ is entitled, after issuing a single payment reminder and setting a deadline, to withdraw from the contract on behalf of the Host.

In such cases, cancellation fees will be charged in accordance with Section 5 of these Terms.

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Until full payment has been received, the Customer has no right to occupy the accommodation or to receive the contractual services – provided that the Host is willing and able to perform, and no lawful right of retention exists on the part of the Customer.

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4.   Security Deposit

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The Host is entitled to require the Customer to pay a security deposit. This may be requested immediately upon conclusion of the contract, upon arrival, or upon handover of the keys – depending on the information provided in the property description or booking confirmation.

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If a personal handover is not possible (e.g. in case of late arrival or key collection via dropbox), the deposit may also be collected at a later time.

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The security deposit arrangement exists exclusively between the Customer and the Host.
UNIQ assumes no responsibility for the management, accounting, or refund of the deposit.

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If the property or its facilities show any damage upon return that can be attributed to the conduct of the Customer or accompanying guests, the Host is entitled to withhold the estimated cost of repairs from the deposit.

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If expressly stated in the property description, the deposit may also be used to cover incidental charges (e.g. electricity, water, heating, firewood, interim cleaning, or additional on-site services).

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The Host will generally provide a settlement of the deposit upon the Customer’s departure and either:

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• refund the balance in cash, and/or

• assert justified deductions.

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If a cash refund is not possible on-site, repayment will be made to a bank account specified by the Customer.

The Customer retains the right to dispute the nature and amount of any deduction made by the Host.

 

 

5.   Cancellation by the Customer, Rebooking, Substitute Guest

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There is no statutory right of withdrawal for Customers when booking accommodation services.

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However, the respective Host grants the Customer a contractual right of cancellation under the following conditions.
The cancellation must be declared exclusively to UNIQ, acting as the authorized representative of the Host.

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For evidentiary purposes, it is recommended that the cancellation be submitted in written or electronic form (text form).

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In the event of cancellation, the following flat-rate cancellation fees shall apply:

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• up to the 90th day before arrival: 30% of the total price

• from the 89th to the 60th day before arrival: 50% of the total price

• from the 59th to the 30th day before arrival: 75% of the total price

• from the 29th day before arrival or in case of no-show: 90% of the total price

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The Customer is expressly entitled to prove that no loss or a lesser loss was incurred.

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Conversely, the Host is entitled to claim damages exceeding the above flat rates if the Host can demonstrate and substantiate that actual losses were higher.

 

The Customer may designate a substitute person to take over the booking under the same terms.

The Host may reject the substitution if the replacement guest or their travel companions do not meet the contractual requirements.

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Rebookings (e.g. change of travel dates, duration of stay, additional services) are possible up to 90 days before arrival for a rebooking fee of €20 per change, subject to availability and approval by the Host.

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After this period, changes may only be made by cancelling the original booking and making a new booking, provided this is feasible.
This does not apply to minor changes that result in negligible additional costs.

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UNIQ strongly recommends purchasing travel cancellation insurance and, where applicable, interruption insurance, which also covers unforeseen events during the stay.
These insurance policies are not included in the booking and must be purchased separately through external providers.

 

 

6.   Termination or Cancellation by the Host

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If, after the conclusion of the contract, events occur that were neither foreseeable nor avoidable at the time of contract formation (e.g. natural disasters, official orders, or other instances of force majeure) and which significantly hinder or render impossible the fulfillment of the stay, both the Customer and the Host – represented by UNIQ – are entitled to withdraw from the contract.

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In such cases, the relevant provisions of the Austrian Civil Code (ABGB) on impossibility of performance and adaptation of contracts shall apply accordingly.

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After the start of the stay, the Host – either directly or via UNIQ as its representative – may terminate the contract if the Customer or their fellow travelers persistently disrupt the fulfillment of the contract or commit serious contractual violations.

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This particularly applies in cases of intentional or grossly negligent damage to the property or its furnishings, violations of house rules, or repeated breaches of the Customer's obligations as outlined in Section 9 of these Terms.

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In the event of a justified termination, the Host generally retains the right to the full agreed price.
However, the following must be taken into account:

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• any expenses saved, and

• any income from re-letting the accommodation for the same period.

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7.   Unused Services

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If the Customer does not make use of the contractual services in whole or in part – for example due to delayed arrival, early departure, or other reasons not attributable to the Host or UNIQ – there shall be no entitlement to a (partial) refund of the total price.

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Regardless of this, the Host undertakes to refund to the Customer a proportionate amount of any income received from re-letting the accommodation for the originally booked period.

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The Customer is hereby informed that any costs arising from an unintentional interruption of the stay may only be covered by a separate travel interruption insurance policy.

A standard travel cancellation insurance policy typically does not provide coverage in such cases.

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Travel interruption insurance is not included in the booking, but its purchase is strongly recommended.

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8.   Entry and Residence Requirements

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The responsibility for compliance with all entry, residence, and, where applicable, visa requirements rests solely with the Customer and their fellow travelers.

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This applies in particular to valid travel documents, visas, vaccination or testing certificates, and any other official requirements in connection with travel to and stay at the respective accommodation.

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Customers are generally advised to obtain information from the relevant embassies or consulates of the destination country.

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UNIQ assumes no obligation to inform or advise regarding country-specific regulations – particularly for stays outside the European Union or in the case of individuals with special citizenship status (e.g. third-country nationals or stateless persons).

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UNIQ and the Host accept no liability for any consequences resulting from non-compliance with such regulations.

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9.   Customer Obligations During the Stay

 

General Duty of Care

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The Customer undertakes to treat the rented accommodation, including its furnishings and outdoor areas, with care and to ensure, together with all accompanying guests, that the property is kept in proper condition throughout the duration of the stay.

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Any damage discovered or caused during the stay must be reported without delay to the Host or their designated contact person, regardless of whether the damage was caused by the Customer.
Such notification also serves to preserve evidence in favor of the Customer.

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If no final cleaning is included or offered by the property, the accommodation must be left in a proper, tidy, and clean condition upon departure.
Leftover food and waste must be disposed of by the Customer.

In the event the accommodation is not left in the agreed-upon condition (e.g. excessive dirt or accumulation of waste), the Host may retain an appropriate cleaning fee from the security deposit.

 

 

Occupancy and Guests

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The accommodation may only be occupied by the number of persons stated in the booking.

Any increase in occupancy requires the express consent of the Host and may result in additional charges.

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The exchange of guests during the stay (i.e. rotating occupancy) is also only permitted with prior approval.

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Short-term visitors may stay in the accommodation for no longer than 24 hours and a maximum of one night.
Longer visits require the Host’s approval and may be subject to additional fees.

 

 

Pets

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Bringing pets is only permitted by prior agreement and exclusively under the following conditions:

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• The property description explicitly allows pets.

• The type, breed, and size of the animal were accurately declared at the time of booking.

• The Host has confirmed approval in writing.

• The pet is house-trained, well-behaved, and corresponds to the description provided.

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For hygiene reasons, pets are not allowed on beds, sofas, or other upholstered furniture.

 

 

Additional Provisions

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Setting up tents, caravans, or other mobile sleeping accommodations on the premises is not permitted.

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Open fires or barbecuing are only allowed in designated and approved areas.

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In the event of a violation of these obligations, the Host is entitled to take appropriate measures, including charging additional fees, requesting that guests vacate the accommodation, or – in the case of serious breaches – terminating the contract.

 

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10.   Notification of Defects and Termination by the Customer

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The Customer is obliged to notify UNIQ without delay of any defects related to its intermediary services and to allow a reasonable period for remedy.
If such notification is culpably omitted, any claims arising from the intermediary relationship shall lapse, provided UNIQ would have been in a position to provide remedy.

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Defects in the accommodation itself (e.g. damage, missing equipment, malfunctions) must be reported immediately to the contact specified in the travel documents – regardless of whether this is the Host directly or a third party appointed by the Host.
In these cases, a separate notification to UNIQ is not required.

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Even defects not caused by the Customer, which are discovered upon check-in or during the stay and do not directly impair the stay, should be reported promptly to the Host or their representative in order to preserve evidence.

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If the stay is significantly impaired due to a defect or disruption, and the Host or their representative does not take appropriate action within a reasonable time set by the Customer, the Customer is entitled to terminate the contract.

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Setting a deadline is not required if:

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• remedy is objectively impossible,

• the Host has refused to provide remedy, or

• immediate termination is justified by exceptional circumstances (e.g. unacceptable conditions upon arrival).

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11.   Liability of UNIQ

 

UNIQ is liable under the agency agreement for damages suffered by the Customer that result from its own fault or from the fault of its agents or vicarious agents.

 

For damages that do not involve injury to life, limb, or health, UNIQ’s liability is limited – unless caused by intent or gross negligence – to a maximum of €5,000 per incident.

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For personal injury, UNIQ is fully liable in accordance with statutory provisions.

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UNIQ accepts no liability for information, service disruptions, or damages that fall within the responsibility of the Host– in particular for defects in the accommodation, non-performance or delayed performance of services, or any other breaches of contract by the Host.

 

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12.   Limitation Period for Claims Arising from the Brokerage Agreement

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Claims by the Customer against UNIQ arising from the brokerage relationship that are based on injury to life, body, or health – including potential claims for pain and suffering – are subject to the statutory limitation periods, which generally amount to three years from the date the Customer became aware of the damage and the liable party, or would have become aware without gross negligence.

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The same applies to claims for other damages caused by intentional or grossly negligent conduct.

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All other claims arising from the brokerage agreement – for example, those based on ordinary negligence – are subject to the limitation periods provided for by law, unless mandatory consumer protection provisions stipulate a longer period.

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The limitation period is suspended for the duration of negotiations between the Customer and UNIQ regarding the claim or the circumstances giving rise to the claim.
In such cases, the limitation period shall restart no earlier than three months after the conclusion of the negotiations.

 

 

13.   Governing Law and Jurisdiction

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All brokerage activities provided by UNIQ are governed exclusively by the laws of Austria, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and any conflict-of-law rules that would lead to the application of foreign law.

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For bookings made by consumers, this choice of law shall only apply insofar as it does not deprive the Customer of mandatory protections granted by the law of the country in which the Customer has their habitual residence.

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The place of jurisdiction for disputes involving businesses, legal entities under public or private law, or individuals without a habitual residence in the European Union shall be the competent court at the registered seat of UNIQ.

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For legal actions brought against consumers, the statutory jurisdiction based on the Customer’s place of residence shall apply.

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14.   Notice on the Role of UNIQ & Online Dispute Resolution

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Note: UNIQ acts solely as an intermediary and is not a contractual party to the accommodation service. Any claims relating to the accommodation itself must be asserted directly against the respective Host.

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The European Commission provides a platform for online dispute resolution (ODR), which is available at:
https://ec.europa.eu/consumers/odr/

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UNIQ is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

rd.